Last updated: August 26, 2026
1. About These Terms
These terms apply to use of the CareNow Roku Online website and to automotive detailing services booked with us. By scheduling a service, you confirm that you are authorized to approve work on the vehicle. If a written estimate or service order conflicts with these general terms, the specific written agreement controls for that appointment.
2. Services and Estimates
Website prices are starting estimates for standard sedan-class vehicles in average condition. Final scope and price can vary with vehicle size, contamination, surface condition, requested add-ons, extra labor, taxes, location, and availability. We will confirm the scope and price for approval before work begins. We will discuss material changes before performing additional chargeable work.
3. Appointments, Access, and Cancellations
Appointments are scheduled by phone and remain subject to location, weather, vehicle access, utilities required for the selected service, and technician availability. Please give at least 24 hours’ notice to cancel or reschedule when practical. Any cancellation fee or deposit requirement must be disclosed and accepted during booking; none is created solely by viewing this website.
4. Customer Responsibilities
Before service, remove cash, electronics, valuables, child seats, and personal belongings from areas to be cleaned. Tell us about loose trim, damaged upholstery, aftermarket electronics, wraps, repaint work, mechanical problems, sensitive surfaces, leaks, or other conditions that may affect safe service. Ensure we have lawful and safe access to the vehicle and the agreed service location.
5. Existing Damage and Result Limitations
Detailing improves cleanliness and appearance but cannot guarantee removal of every stain, odor, scratch, etching mark, oxidation, or paint defect. Deep scratches, failing clear coat, damaged trim, torn upholstery, and permanent contamination may require repair beyond detailing. Results vary by material, age, condition, prior treatment, and maintenance. We may document existing conditions during the pre-service inspection.
6. Payment and Service Concerns
Accepted payment methods and when payment is due are confirmed during booking or on the service order. Inspect the vehicle at handover when possible and raise concerns promptly so we can review the completed scope. Any refund, correction, or re-service request will be assessed according to the agreed service, the vehicle condition, and applicable consumer law.
7. Responsibility and Consumer Rights
To the extent permitted by law, neither party is responsible for indirect losses that were not reasonably foreseeable. Nothing in these terms excludes liability that cannot legally be excluded or limits rights you may have under applicable consumer-protection law. We remain responsible for direct damage proven to have resulted from our failure to use reasonable care.
8. Website Content and Third-Party Identity
Website descriptions are general information and may be updated. CareNow Roku Online is an independent automotive detailing service and is not affiliated with Roku, Inc., any streaming platform, or Google. Any third-party names remain the property of their respective owners.
9. Questions
For questions about a quote, appointment, or these terms, call +1 (855) 657-8885. For information about website data, see our Privacy Policy.